Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Elite Tax Service, LLC has a pattern of complaint alleging billing or collection issues.
Specifically, consumers claim the company stated the fees were only $199 for tax services. However, consumers were charged a substantial amount over the agreed-upon price ranging from $1500 to nearly $2000. Consumers allege after the company filed the taxes, their refunds were less than expected because Elite Tax Service, LLC deducted unauthorized fees from it. When refunds were requested, the company failed to respond. BBB reached out to the business using the phone number provided. No company name was given when answered, and a statement asking for a pin number was required to proceed further.
BBB also reached out to their property management company, where the company address is located, and was told this is a virtual location and this company has mail client services only. BBB was also informed the company had not been located at this address in over six months.
On April 4, 2023, BBB sent correspondence to Elite Tax Service, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
BBB will update this aspect of the Business Profile once additional information becomes available.
Important Information
Additional Info
Please be advised that anyone preparing taxes for the public is required to have a PTIN(Preparer Tax Identification Number) Number from the IRS.
Additional Info
Elite Tax Service LLC came to the attention of BBB due to consumer complaints. Consumers allege the company took unauthorized fees from their tax returns. Specifically, Elite Tax Service LLC advertised tax preparation services for $199 but took up to $1919.90 without the consumer's consent. BBB sent correspondence to Elite Tax Service, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
Elite Tax Service claims to be located at an address that is known to provide virtual office space. On March 31, 2023, BBB spoke with building management of the advertised location and confirmed Elite Tax Service is not a tenant of this virtual office.
These issues have resulted in a BBB media release against Elite Tax Service LLC. Click here to view it: https://www.bbb.org/article/news-releases/28604-bbb-warning-elite-tax-service-llc-has-a-pattern-of-complaints-alleging-billing-and-collection-issues
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