Electronics Recycling
DecluttrFind BBB Accredited Businesses in Electronics Recycling.
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
According to information in BBB files Decluttr has a pattern of complaint alleging Refund and Exchange Issues.
Specifically, consumers allege Decluttr offers to buy their electronic items through an online instant valuation system. However after the consumer sends in their item(s), they do not get the agreed upon amount or the process takes an extreme amount of time. Consumers also state they are unable to get customer service and have a very difficult time reaching someone or getting any response.
On April 28, 2023, BBB contacted Decluttr to request their voluntary cooperation in eliminating the pattern of complaint.
On June 21, 2023 Decluttr responded with the following information as a means to eliminate the pattern:
Following complaints regarding delays in payments, we have investigated the cause and put steps in place to make the processes clearer.
To avoid customers entering incorrect details, we have added clear messaging to the payment page to remind customers to check their details before proceeding. This includes when customers choose PayPal as a payment option.
We have also added more help content to help our customers understand the payment process and timings.
As some delays had also occurred because of device locks and network status, we have also reinforced this messaging.
Decluttr are always evolving processes, design and content to ensure the customer has a full understanding of the process and timeframes.
This aspect of the Business Profile will be updated once additional information becomes available.
Alert
Decluttr support can be contacted via Live Chat or Email by clicking here https://help.decluttr.com/hc/en-gb/articles/360010192180-How-do-I-contact-Decluttr-support-. Decluttr focus on these contact channels rather than phone which allows a greater level of speed and service when dealing with inquiries.
Important Information
Additional Info
Decluttr support can be contacted via Live Chat or Email by clicking here https://help.decluttr.com/hc/en-gb/articles/360010192180-How-do-I-contact-Decluttr-support-.
Decluttr focus on these contact channels rather than phone which allows a greater level of speed and service when dealing with inquiries.
Service Area
- Acworth, GA
- Adairsville, GA
- Alpharetta, GA
- Alto, GA
- Aragon, GA
- Arcade, GA
- Arnoldsville, GA
- Athens, GA
- Atlanta, GA
- Auburn, GA
- Austell, GA
- Avalon, GA
- Avondale Estates, GA
- Baldwin, GA
- Ball Ground, GA
- Barnesville, GA
- Berkeley Lake, GA
- Bethlehem, GA
- Between, GA
- Big Canoe, GA
- Bishop, GA
- Blairsville, GA
- Bogart, GA
- Bostwick, GA
- Bowdon, GA
- Bowdon Junction, GA
- Bowersville, GA
- Bowman, GA
- Braselton, GA
- Braswell, GA
- Bremen, GA
- Brookhaven, GA
- Brooks, GA
- Buchanan, GA
- Buckhead, GA
- Buford, GA
- Canon, GA
- Canton, GA
- Carlton, GA
- Carnesville, GA
- Carrollton, GA
- Cartersville, GA
- Cassville, GA
- Cedartown, GA
- Centralhatchee, GA
- Chamblee, GA
- Chattahoochee Hills, GA
- Chestnut Mountain, GA
- Clarkdale, GA
- Clarkesville, GA
- Clarkston, GA
- Clayton, GA
- Clermont, GA
- Cleveland, GA
- Colbert, GA
- College Park, GA
- Comer, GA
- Commerce, GA
- Concord, GA
- Conley, GA
- Conyers, GA
- Cornelia, GA
- Covington, GA
- Crawford, GA
- Cumming, GA
- Dacula, GA
- Dahlonega, GA
- Dallas, GA
- Danielsville, GA
- Dawsonville, GA
- Decatur, GA
- Demorest, GA
- Dewy Rose, GA
- Dillard, GA
- Dobbins Afb, GA
- Doraville, GA
- Douglasville, GA
- Duluth, GA
- Dunwoody, GA
- East Point, GA
- Eastanollee, GA
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- Ellenwood, GA
- Emerson, GA
- Esom Hill, GA
- Euharlee, GA
- Experiment, GA
- Fairburn, GA
- Farmington, GA
- Fayetteville, GA
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- Flowery Branch, GA
- Forest Park, GA
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- Gillem Enclave, GA
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- Lake City, GA
- Lake Spivey, GA
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- Lavonia, GA
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- Lexington, GA
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- Lithia Springs, GA
- Lithonia, GA
- Locust Grove, GA
- Loganville, GA
- Lone Oak, GA
- Lovejoy, GA
- Lula, GA
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- Mableton, GA
- Madison, GA
- Manchester, GA
- Marble Hill, GA
- Marietta, GA
- Martin, GA
- Maxeys, GA
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- Oakwood, GA
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- Oxford, GA
- Palmetto, GA
- Peachtree City, GA
- Peachtree Corners, GA
- Peachtree Cty, GA
- Pendergrass, GA
- Pine Lake, GA
- Porterdale, GA
- Powder Springs, GA
- Rabun Gap, GA
- Raymond, GA
- Red Oak, GA
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- Williamson, GA
- Winder, GA
- Winston, GA
- Winterville, GA
- Woodbury, GA
- Woodstock, GA
- Woolsey, GA
- Young Harris, GA
- Zebulon, GA
- USA
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