Vitamins and Supplements
Live Good ProductsFind BBB Accredited Businesses in Vitamins and Supplements.
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts.
After a review of Live Good Products' complaints on file with BBB, we noticed a pattern of complaint.
Specifically, consumers allege they purchase products from Live Good Products but the items are never received nor are requested refunds provided.
BBB requested the voluntary cooperation of Live Good Products in eliminating the pattern of complaint and sent an Agreement to Eliminate a Pattern of Complaint Form to Live Good Products.
BBB requested at least three ways in which Live Good Products would implement to stop any pattern of complaint.
Live Good Products did not respond to BBB's request.
Investigations
BBB received the following submission in BBB's Scam Tracker regarding the marketplace practices of Live Good Products: I ordered merchandise from them online and they took the money out of my account and I didn't receive it and they lied about putting it back in my account.
BBB asked Live Good Products to respond to the consumer's allegations.
Live Good Products did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Live Good Products to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Live Good Products.
Live Good Products did not respond to BBB's requests for information.
Important Information
Advertising Review
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of Live Good Products' website, a few advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's requests are based on these specific codes: BBB's request is based on this specific code: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
BBB respectfully requested written documentation or additional information for the following advertised claims:
https://www.livegoodproducts.com/About-LivegoodProducts_ep_3.html
At LivegoodProducts we bring to you the world's finest products at prices you will love. Over the years we have maintained close relationships manufacturers and distributors of 100% all-natural products worldwide in order to provide our customers with the best quality products at the best prices.
BBB Request: Please provide written documentation to support your advertised claims of "we bring to you the world's finest products" and "customers with the best quality products at the best prices."
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