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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          United Courier Express

          View full profile
          Location of This Business
          920 Dannon Vw SW STE 3202, Atlanta, GA 30331-2161
          BBB File Opened:
          1/2/2020
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          • BBB checked with Georgia's Department of Agriculture to see if United Courier Express had a license to do business in the state of Georgia. We were unable to find a license for this company name.

            To check a breeder's license in the state of Georgia please visit http://www.kellysolutions.com/GA/petdealers/searchbyconame.asp

            BBB provides the following tips when searching online for a pet:

            Research any business and its owners carefully before paying any money. Check the company's BBB Business Profile at bbb.org.

            If possible, try to pick up the animal in person. Pet scams depend on buyers trusting that the animals will be delivered to them.

            Be careful about buying an animal from anyone you don't know, and be especially skeptical if the price is much lower than normal.

            Avoid wiring money or using prepaid cards or gift cards to pay for transporting animals. Instead pay by credit card in case you need to challenge the purchase later.

            Research pet adoption requirements in your area. Get a good grasp on what fees, permits and licenses are required by your local government and know whether they should be collected by the seller or government.

            Consider getting a rescue pet if having a purebred dog is not a priority. Generally, rescues are less expensive than purebred pets and often have fewer health problems.

            Victims of this fraud can report it to BBB Scam Tracker by visiting bbb.org/scamtracker.

            To read BBB's full study on fake online pet sellers please visit https://www.bbb.org/article/investigations/14214-puppy-scams-how-fake-online-pet-sellers-steal-from-unsuspecting-pet-buyers-a-bbb-study

          Additional Contact Information

          Phone Numbers

          Alert

          See What BBB Reports On

          BBB Investigation Results

          BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.

          We received a submission in BBB's Scam Tracker regarding the marketplace practices of United Courier Express.

          The consumer alleged they were attempting to purchase a Ragdoll kitten and requested the kitten be delivered. An adoption contract was sent after a $200 was paid. The alleged breeder sent the consumer the courier information along with the tracking information. The courier called to confirm the time of delivery. The consumer further alleges that at this point, the courier emailed stating they needed to pay for pet insurance in the amount of $950. After doing some research, they determined that pet insurance was not mandatory. They were told to contact the breeder and they responded by stating "they had never had a problem with the courier before" and indicated they would be willing to pay half of the insurance costs. At this time, the consumer states they had paid $1,41 and stop any further transactions with the breeder and the courier company.

          BBB asked United Courier Express to respond to the consumer's allegations.

          United Courier Express did not respond.

          BBB asked United Courier Express for answers to the following questions:

          1. We were unable to find a license for United Courier Express to do business in the state of Georgia. Please provide clarification or your Georgia license number.

          2. The address given for United Courier Express appears to be a town home and/or residential home. Please provide the actual physical location for your firm.

          3. We found a dissolved corporate registration for United Courier Express in the state of Georgia. Please provide your current corporate registration information.

          4. What is your company's website?

          5. What is your affiliation with Global Express?

          6. Please provide a list of any other locations United Courier Express may have.

          United Courier Express did not respond.

          So that BBB may provide the most accurate and transparent information on United Courier Express to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.

          Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by United Courier Express.

          United Courier Express did not respond to BBB's requests for information.

          Contact Information

          920 Dannon Vw SW STE 3202

          Atlanta, GA 30331-2161

          (470) 240-2969

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.