Information and Alerts
Alert Details
This business has 1 alert.
Investigations
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
We received a submission in BBB's Scam Tracker regarding the marketplace practices of Star Maltese Puppies.
The consumer alleged they sent Star Maltese Puppies money to purchase a puppy and the payment included air flight so the puppy would be delivered the next day. The consumer further states that after the money was sent, they could not contact the company in any way.
BBB asked Star Maltese Puppies to respond to the consumer's allegations.
Star Maltese Puppies did not respond to BBB.
BBB asked Star Maltese Puppies to provide answers to the following questions:
1. BBB was unable to find the required competency license for your company name. Please provide your license information.
2. Your website is currently down. When will your company's website be available?
Star Maltese Puppies did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Star Maltese Puppies to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Star Maltese Puppies.
Star Maltese Puppies did not respond to BBB's requests for information.
Important Information
Products and Services
BBB checked with Georgia's Department of Agriculture and determined that Star Maltese Puppies does not have a license to sell or bred animals in the state. To check a breeder's license in the state of Georgia please visit http://www.kellysolutions.com/GA/petdealers/searchbyconame.asp BBB provides the following tips when searching online for a pet: Research any business and its owners carefully before paying any money. Check the company's BBB Business Profile at bbb.org. If possible, try to pick up the puppy in person. Puppy scams depend on buyers trusting that the animals will be delivered to them. Be careful about buying a puppy from anyone you don't know, and be especially skeptical if the price is much lower than normal. Avoid wiring money or using prepaid cards or gift cards to pay for transporting animals. Instead pay by credit card in case you need to challenge the purchase later. Research pet adoption requirements in your area. Get a good grasp on what fees, permits and licenses are required by your local government and know whether they should be collected by the seller or government. Consider getting a rescue dog if having a purebred dog is not a priority. Generally, rescues are less expensive than purebred pets and often have fewer health problems. Victims of this fraud can report it to BBB's Scam Tracker at bbb.org/scamtracker. To read BBB's full study on fake online pet sellers please visit https://www.bbb.org/article/investigations/14214-puppy-scams-how-fake-online-pet-sellers-steal-from-unsuspecting-pet-buyers-a-bbb-study
Reason for Rating - Factors Lowered
Failure to respond to 2 complaints filed against business.
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
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