Information and Alerts
Alert Details
This business has 3 alerts.
Investigations
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
BBB received the following complaint regarding the marketplace practices of Supere Bichons:
I went online to find a Bichon puppy. I found a website from Atlanta GA. I first emailed them on July 1, 2020.i superebichons.com Their site offered 100.00 for added for shipping. I immediately send 800.00 thru my bank to kierablackwell01@gmail.com , also had sent 5.00 for a test run. I understood through all the emails that the pup would then be sent today July 7th 2020. I received an email this morning saying I needed to rent a 1400 crate for health covid 19 reasons that was air conditional for the dog. I sent 1000.00 ( supposedly the breeder sent the other for me). so now the pup was supposed to be delivered at 5:30 .. one hour before the delivery I received another email stating I need to send 1490 now for pet insurance to the pet delivery service. All the while saying the 1000.00 from previously would be refunded once the dog arrived and they received the crate back. And per the last email , I also would get the pet insurance back. I believe all this money is going to the breeders! I am getting harrassed to send the rest of the money that I don't have. now I am out 1800.00 and no Bichon.
BBB asked Supere Bichons to respond to the consumer's allegations.
Supere Bichons did not respond to BBB.
BBB asked Supere Bichons to provide answers to the following questions:
1. BBB was unable to locate the required competency license for your company name in Georgia. Please provide your license information.
2. We have been contacted by the owner of the property on 1324 Westboro Dr SW, Atlanta, GA 30310-3222 that your company is falsely advertising this address as your company address. Please clarify.
3. Upon doing a Google Image search for photos on your website, we found the same photos on several other websites. Please clarify your company's right to use any photos on your website.
4. You list Blessed Bichons and Everlasting Bichons on your website. What is your affiliation with these firms?
Supere Bichons did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Supere Bichons to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used Supere Bichons.
Supere Bichons did not respond to BBB's requests for information.
Business Alert 1
BBB's investigation revealed this company is not located in Atlanta, Georgia. The address provided to consumers by the scammer has been used to mislead people into believing the company is a Georgia organization.
The owner of the property located at 1324 Westboro Dr, SW, Atlanta, GA 30310 advised BBB they are aware their address is being used in a scam and they have reached out to legal agencies for assistance.
BBB has been unable to locate a physical address for Supere Bichons and advises consumers to use extreme caution if an offer is made by Supere Bichons.
If you have attempted to buy a puppy from Supere Bichons BBB would like to speak with you. Please contact us at 404-766-0875 or email us at info@atlanta.bbb.org.
Business Alert 2
The address listed for this company, 1324 Westboro Drive, SW, Atlanta, GA 30310, is an address used by the following company names that have been identified as fake pet websites:
Awe Gracious Corgis
Blue Shield Persians Home
Joyful Bichon Frise
Passion Bichon
Phenomenal Bichons
Sparkling Pomeranian
Supere Bichons
This information is provided so consumers may make an informed buying decision.
Important Information
Believed to be out of business
According to information in the BBB files, it appears that the company is no longer in business. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
Advertising Review
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of Supere Bichons' website, several advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's request is based on this specific code:
Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
BBB respectfully requested written documentation or additional information for the following advertised claims:
https://www.superebichons.com/
The Perfect Envitonment.
BBB Request: Please explain the misspelling.
At Blessed Bichons
I purchased my Bichon puppy (Louis) from Everlasting Bichons
BBB Request: What companies are Blessed Bichons and Everlasting Bichons and why are these companies names listed on your website?
I purchased my Bichon puppy (Louis) from Everlasting Bichons and Linda and David Keith in 2012.
BBB Request: The website creation date for your company's website is May 2020. Please provide written documentation showing your company, under the current name, has been in business since 2012.
We purchased our Sammy from Supere Bichons in March
BBB Request: The website creation date for your company's website is May 2020. Please provide written documentation showing your company was doing business in March 2020.
Images found on your website were found on several other websites when doing a Google Image search.
BBB Request: Please provide documentation that shows your company is allowed to use the photos as seen on your website.
Supere Bichons did not respond to BBB.
Products and Services
BBB checked with Georgia's Department of Agriculture and determined that Supere Bichons does not have a license to sell or bred animals in the state. To check a breeder's license in the state of Georgia please visit http://www.kellysolutions.com/GA/petdealers/searchbyconame.asp BBB provides the following tips when searching online for a pet: Research any business and its owners carefully before paying any money. Check the company's BBB Business Profile at bbb.org. If possible, try to pick up the puppy in person. Puppy scams depend on buyers trusting that the animals will be delivered to them. Be careful about buying a puppy from anyone you don't know, and be especially skeptical if the price is much lower than normal. Avoid wiring money or using prepaid cards or gift cards to pay for transporting animals. Instead pay by credit card in case you need to challenge the purchase later. Research pet adoption requirements in your area. Get a good grasp on what fees, permits and licenses are required by your local government and know whether they should be collected by the seller or government. Consider getting a rescue dog if having a purebred dog is not a priority. Generally, rescues are less expensive than purebred pets and often have fewer health problems. Victims of this fraud can report it to BBB's Scam Tracker at bbb.org/scamtracker. To read BBB's full study on fake online pet sellers please visit https://www.bbb.org/article/investigations/14214-puppy-scams-how-fake-online-pet-sellers-steal-from-unsuspecting-pet-buyers-a-bbb-study
Reason for Rating - Not Rated
This business has no rating because BBB has information indicating it is out of business.
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