Information and Alerts
Alert Details
This business has 1 alert.
Investigations
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
We received a submission in BBB's Scam Tracker regarding the marketplace practices of HMJ-Golden Doodle.
The consumer alleged that HMJ Golden Doodle had a website to sell Golden Doodle puppies and claimed to be breeders. The consumer stated they called HMJ Golden Doodle and were told a $400 deposit was required. The consumer further alleges that HMJ Golden Doodle made frequent mistakes with the paperwork and they requested a video call. The consumer states that HMJ Golden Doodle became angry and implied that the consumer was in breach of some contract that had never been signed. The consumer alleges that HMJ Golden Doodle uses photos taken from other websites.
BBB asked HMJ Golden Doodle to respond to the consumer's allegations.
HMJ Golden Doodle did not respond to BBB.
BBB asked HMJ Golden Doodle to provide answers to the following questions:
1. BBB was unable to locate the required competency license for your company name in Georgia. Please provide your license information.
2. Images found on your website were found on many other different company websites. Please explain.
3. What is the address of your firm?
HMJ Golden Doodle did not respond to BBB.
So that BBB may provide the most accurate and transparent information on HMJ Golden Doodle to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by HMJ Golden Doodle.
HMJ Golden Doodle did not respond to BBB's requests for information.
Important Information
Advertising Review
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of HMJ Golden Doodle's website, several advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's request is based on this specific code:
Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
BBB respectfully requested written documentation or additional information for the following advertised claims:
https://www.hmjgoldendoodle.com/
Following quite a while of delivering excellent puppies
BBB Request: Your company's website creation date is October 2020. Please provide written documentation showing where your company, under the current name, has been in business for "quite a while."
https://www.hmjgoldendoodle.com/about-us/
Following quite a while of delivering excellent puppies
BBB Request: Your company's website creation date is October 2020. Please provide written documentation showing where your company, under the current name, has been in business for "quite a while."
Our passion over the last 35 years is to raise Our Golden Doodle puppies
BBB Request: Your company's website creation date is October 2020. Please provide written documentation showing where your company, under the current name, has been in business for 35 years.
https://www.hmjgoldendoodle.com/health-guarantee/
As a family of breeders, experienced puppy counsellors
BBB Request: Your spelling of counsellors is not typical for the United States. From what country do you operate?
https://www.hmjgoldendoodle.com/testimonials/
We were lucky enough to buy Huck from hmj-golden Doodle February 2019
My family and I bought Luna from Blue hmj-golden Doodle in May of 2017
I bought one of your puppies almost 2 years ago from a family
BBB Request: Your company's website creation date is October 2020. Please provide written documentation showing where your company, under the current name, has been in business for two years, since 2017 and since 2019.
Images found on your company's website were found on many other different company websites.
BBB Request: Please explain and provide proof that your company has the right to display any photos shown on your website.
HMJ Golden Doodle did not respond to BBB.
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