Additional Information
Additional Information for Slate Legal Group
- Location of This Business
- 100 Hartsfield Center Pkwy STE 500, Atlanta, GA 30354-1377
- BBB File Opened:
- 2/19/2018
- Years in Business:
- 6
- Business Started:
- 2/19/2018
- Accredited Since:
- 2/23/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Chinn Legal Group, LLC
- Business Management
- Customer Service
- Contact Information
Principal
- Customer Service
- Additional Contact Information
Email Addresses
- Primary
- Additional Business Information
- Additional InfoACH, Debit Card, Check According to information in BBB files, Slate Legal Group has a pattern of complaints alleging Contract Issues, Service Issues, and Refund Issues.
Specifically, consumers allege having difficulty obtaining services that were contracted with the business, such as debt conciliation contracts.
Consumers state they are instructed to perform monthly deposits into a bank account that Slate Legal Group explained would be used to pay their debtors and creditors, but instead are continuously being contacted by creditors, debtors, and courts requesting payments or appearances.
According to most consumers when they reach out to Slate Legal Group for assistance and explanation, they are unable to speak with anyone other than the receptionist. Other consumers state when they can speak with someone to request a refund, the amount of money in the accounts are substantially less than what was deposited and no explanation other than service fees are being deducted.
When consumers request an itemized billing the requests remain unanswered.
On September 12, 2021 BBB contacted Slate Legal Group and requested their voluntary cooperation in addressing the pattern. Slate Legal Group responded and provided the steps they have taken to address the pattern detected.
1. All prospective clients receive a face-to-face meeting with a law firm representative to explain the debt settlement program. During this meeting the client is provided with a Retainer Agreement/contract
which includes, among other things, a full payment schedule. The contract details all fees and costs associated with the program and specifically states what amounts are being charged and when. A full payment schedule is provided to the client at this face-to-face meeting.
2. In addition to the payment schedule, all clients are required to open a special purpose savings account, which is owned and controlled by the client and held by a third party. Every client has 24-hour online access to the account and funds. At any point in time, the client can review all transactions in their account ledger.
3. In order to remediate this issue, we will include an additional call to new clients within the first month of the program. We anticipate this call to go over setting up the client portal and reiterating to the clients the program and payment structure.
4. Prospective Clients are specifically informed that they may experience an increase in collection activity by entering into this program. That activity may include calls or letters from creditors, collectors, and courts.
5. At the face-to-face meeting, Prospective Clients are provided a contact list containing the email address and phone number for the Client Services ("CS") team as well as a local attorney. Clients are specifically told to contact CS for administrative issues and general questions, and to contact their assigned attorney for legal questions or program concerns.
6. A remedial measure that we are taking is to redesign our Interactive Voice Response (IVR) to include specific menu choices at the beginning of the call. By implementing this change, we anticipate reducing hold times for clients, provide online portal instruction to help clients review their accounts in real time, and to be able to better communicate with our clients to ensure that their issues are addressed in as short a time as possible.
7. As stated previously, clients own and have full access to their special program savings account and can view the ledger at any time. All payments, fees, and costs are clearly identified. In addition, our office maintains a client portal where clients can view their account.
8. In order to remediate this issue, the additional call that we will be making to new clients will include instructions on how to access this client portal so that they can review their account 24-hours a day.
BBB will update this aspect of the Business Profile once additional information becomes available. - Serving Area
We service the following area(s): Georgia, Acworth, GA, Alpharetta, GA, Atlanta, GA, Austell, GA, Avondale Estates, GA, Berkeley Lake, GA, Brookhaven, GA, Buford, GA, Chamblee, GA, Chattahoochee Hills, GA, Clarkdale, GA, Clarkston, GA, College Park, GA, Conley, GA, Conyers, GA, Cumming, GA, Dacula, GA, Decatur, GA, Dobbins Afb, GA, Doraville, GA, Duluth, GA, Dunwoody, GA, East Point, GA, Ellenwood, GA, Fairburn, GA, Forest Park, GA, Fort Gillem, GA, Gillem Enclave, GA, Grayson, GA, Hampton, GA, Hapeville, GA, Johns Creek, GA, Jonesboro, GA, Kennesaw, GA, Lake City, GA, Lake Spivey, GA, Lawrenceville, GA, Lilburn, GA, Lithonia, GA, Locust Grove, GA, Loganville, GA, Lovejoy, GA, Mableton, GA, Marietta, GA, Mcdonough, GA, Milton, GA, Morrow, GA, Norcross, GA, North Metro, GA, Palmetto, GA, Peachtree Corners, GA, Pine Lake, GA, Powder Springs, GA, Red Oak, GA, Redan, GA, Rest Haven, GA, Rex, GA, Riverdale, GA, Roswell, GA, Sandy SPGS, GA, Sandy Springs, GA, Scottdale, GA, Smoke Rise, GA, Smyrna, GA, Snellville, GA, Stockbridge, GA, Stone Mountain, GA, Stonecrest, GA, Sugar Hill, GA, Suwanee, GA, Tucker, GA, Union City, GA, Vinings, GA, Walnut Grove, GA
- Acworth, GA
- Alpharetta, GA
- Atlanta, GA
- Austell, GA
- Avondale Estates, GA
- Berkeley Lake, GA
- Brookhaven, GA
- Buford, GA
- Chamblee, GA
- Chattahoochee Hills, GA
- Clarkdale, GA
- Clarkston, GA
- College Park, GA
- Conley, GA
- Conyers, GA
- Cumming, GA
- Dacula, GA
- Decatur, GA
- Dobbins Afb, GA
- Doraville, GA
- Duluth, GA
- Dunwoody, GA
- East Point, GA
- Ellenwood, GA
- Fairburn, GA
- Forest Park, GA
- Fort Gillem, GA
- Gillem Enclave, GA
- Grayson, GA
- Hampton, GA
- Hapeville, GA
- Johns Creek, GA
- Jonesboro, GA
- Kennesaw, GA
- Lake City, GA
- Lake Spivey, GA
- Lawrenceville, GA
- Lilburn, GA
- Lithonia, GA
- Locust Grove, GA
- Loganville, GA
- Lovejoy, GA
- Mableton, GA
- Marietta, GA
- Mcdonough, GA
- Milton, GA
- Morrow, GA
- Norcross, GA
- North Metro, GA
- Palmetto, GA
- Peachtree Corners, GA
- Pine Lake, GA
- Powder Springs, GA
- Red Oak, GA
- Redan, GA
- Rest Haven, GA
- Rex, GA
- Riverdale, GA
- Roswell, GA
- Sandy SPGS, GA
- Sandy Springs, GA
- Scottdale, GA
- Smoke Rise, GA
- Smyrna, GA
- Snellville, GA
- Stockbridge, GA
- Stone Mountain, GA
- Stonecrest, GA
- Sugar Hill, GA
- Suwanee, GA
- Tucker, GA
- Union City, GA
- Vinings, GA
- Walnut Grove, GA
- Products and Services
- This Company offers Debt Relief Services
- Payment Methods
- ACH, Debit Card, Check According to information in BBB files, Slate Legal Group has a pattern of complaints alleging Contract Issues, Service Issues, and Refund Issues.
Specifically, consumers allege having difficulty obtaining services that were contracted with the business, such as debt conciliation contracts.
Consumers state they are instructed to perform monthly deposits into a bank account that Slate Legal Group explained would be used to pay their debtors and creditors, but instead are continuously being contacted by creditors, debtors, and courts requesting payments or appearances.
According to most consumers when they reach out to Slate Legal Group for assistance and explanation, they are unable to speak with anyone other than the receptionist. Other consumers state when they can speak with someone to request a refund, the amount of money in the accounts are substantially less than what was deposited and no explanation other than service fees are being deducted.
When consumers request an itemized billing the requests remain unanswered.
On September 12, 2021 BBB contacted Slate Legal Group and requested their voluntary cooperation in addressing the pattern. Slate Legal Group responded and provided the steps they have taken to address the pattern detected.
1. All prospective clients receive a face-to-face meeting with a law firm representative to explain the debt settlement program. During this meeting the client is provided with a Retainer Agreement/contract
which includes, among other things, a full payment schedule. The contract details all fees and costs associated with the program and specifically states what amounts are being charged and when. A full payment schedule is provided to the client at this face-to-face meeting.
2. In addition to the payment schedule, all clients are required to open a special purpose savings account, which is owned and controlled by the client and held by a third party. Every client has 24-hour online access to the account and funds. At any point in time, the client can review all transactions in their account ledger.
3. In order to remediate this issue, we will include an additional call to new clients within the first month of the program. We anticipate this call to go over setting up the client portal and reiterating to the clients the program and payment structure.
4. Prospective Clients are specifically informed that they may experience an increase in collection activity by entering into this program. That activity may include calls or letters from creditors, collectors, and courts.
5. At the face-to-face meeting, Prospective Clients are provided a contact list containing the email address and phone number for the Client Services ("CS") team as well as a local attorney. Clients are specifically told to contact CS for administrative issues and general questions, and to contact their assigned attorney for legal questions or program concerns.
6. A remedial measure that we are taking is to redesign our Interactive Voice Response (IVR) to include specific menu choices at the beginning of the call. By implementing this change, we anticipate reducing hold times for clients, provide online portal instruction to help clients review their accounts in real time, and to be able to better communicate with our clients to ensure that their issues are addressed in as short a time as possible.
7. As stated previously, clients own and have full access to their special program savings account and can view the ledger at any time. All payments, fees, and costs are clearly identified. In addition, our office maintains a client portal where clients can view their account.
8. In order to remediate this issue, the additional call that we will be making to new clients will include instructions on how to access this client portal so that they can review their account 24-hours a day.
BBB will update this aspect of the Business Profile once additional information becomes available.
- Refund and Exchange Policy
- Refund Allowed,No Exchange Allowed
- Business Categories
- Debt Relief Services, Lawyers, Debt Consolidation Services, Credit and Debt Counseling
Contact Information
100 Hartsfield Center Pkwy STE 500
Atlanta, GA 30354-1377
Want a quote from this business?
Get a QuoteAccreditation
Accredited Since: 2/23/2018
Years in Business: 6
BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.