ComplaintsforDelta Air Lines

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing/Collection Issues

  Status:

  Answered

  More info

  Hi I had a flight a few weeks ago on DL5660 on November 10, 2021 from *** to *** that was delayed and as a result my wife missed her flight to ******. Additionally the flight attendants were unhelpful in trying to get her off the plane as quick as possible. They lied to us and told us she would have 30 minutes by the time we deplaned to the time she would need to be at the next gate. Additionally, after they made a generic announcement about people at the back of the plane that needed to catch flights, I attempted to announce to everyone to please move out of the way as my wife had an international flight to catch. I was then accosted by another passenger who I then replied back to at which point the flight attendant threatened to not allow us to get off the plane. Furious, I then yelled that her mother was in the hospital on the other side of the world dying of COVID. Finally some other passengers helped her to try and get through but the flight was so late she missed it. And we literally RAN to the gate. Overall I am very disappointed with Delta team members help and I want to inform you of this incident and see what you can for me.

  Business response

  12/01/2021

  Hello ******,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Please accept our sincerest apologies for yours and your wife experience during your travel with us, on **************** operated flight DL5660 from *********-*** to ********-*** on November 10, 2021. This certainly isn't a situation we would want you to have.
  
  When we receive reports like yours, we forward them to the appropriate leadership teams for internal review. Be assured I will share your experience with our Airport Customer Service and In-Flight Service management teams, in order to make needed adjustments to improve our service.
  
  As a gesture of apology, I'm sending you each an electronic travel credit voucher in the amount of $150usd, in which you both will receive a voucher number and associated Terms and Conditions in a separate email within 24 hours. (Check your spam folder if you don't see it in your inbox.) Please keep this email because you'll need the number to redeem the voucher.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************
  

• Initial Complaint

  11/24/2021

  Complaint Type:

  Advertising/Sales Issues

  Status:

  Answered

  More info

  Delta airlines charged me twice for a service I didn't use or sign up for. I was charged $174.99 for Delta Internet, which was never purchased or used nor did I inquire about that service. Attempted contact with customer service and there was no resolve. I flew with delta August 29th, 2021 and September 5th, 2021. I received the charge two months after flying.

  Business response

  11/25/2021

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  I'm sorry we haven't been able to resolve your concerns to your satisfaction. In order for me to review your case, please provide us with your trip confirmation number, your 13-digit ticket number beginning with 006 along with the receipts associated with your Delta internet charges for our review. Please provide this information and we will gladly review your concern.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing/Collection Issues

  Status:

  Answered

  More info

  Flight Date: 10/22/2021 Flight Itinerary: DL4305 From **************** To ************************** Salt Lake to ******* We had a layover in ************** from ********************. Delta cancelled all flights to Burbank and left us stranded in ************** without any accomidations. We were flown from ******************** to our lay over in **************. In ************** our flights were cancelled to Burbank. Delta provided NO OPTIONS to get to Burbank or close to our destination for 72 hours! We were forced back to ****************, never making it to our destination. We were charged for the tickets, we had to pay for our own hotel rooms out of our own pocket. We have made a compliant with the airline 30 days ago and have not received any response. Delta forced us to a location where we had no family or friends, and caused us $669 worth of unexpected expenses. Attached you will find our flight information and every flight they attempted to put us on and cancelled. 4 Total cancellations, no accommodations, and charged us for flights that didn't even take us to our destination.

  Business response

  11/23/2021

  Hello Jacob,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Please accept our sincerest apologies for your experience during your travel with us from ****************-COS to *********** on October 21, 2021. This certainly isn't a situation we would want you to have.
  
  After review, I see we have received your concerns via, Delta.com case number ********. A specialist will be assigned to your case, and they will be contacting you directly regarding your concerns.
  
  Thank you for your patience and understanding. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing/Collection Issues

  Status:

  Resolved

  More info

  Document Enclosed

  Business response

  11/25/2021

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  I'm sorry we haven't been able to resolve your concerns to your satisfaction. The ticket you purchased is non-refundable. However, as a one time gesture, I will be submitting a request to refund your ticket. Your request will be worked in the order received.
  
  Thank you for allowing us to respond to your concern. We value your support and hope to have the opportunity to better serve you.
  
  Regards

  Customer response

  11/30/2021

  (The consumer indicated he/she ACCEPTED the response from the business.)
  My sincere thanks to the personnel at the Better Business Bureau. According to Delta Airlines response, a onetime gesture, they have directed the refund of my ticket. I very strongly believe BBB weighed in both parties and that has definitely worked.
  My appreciation and thanks to BBB.
  Sincerely yours
  ***************************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩