Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, this company has a pattern of complaint alleging delivery issues and refund issues.
Specifically, complaints allege that after ordering a product from Charmed Co., they either never received the product or were not given a refund when requested.
On March 19, 2019, BBB contacted the business to seek their voluntary cooperation in eliminating the pattern of complaint. BBB will update this aspect of the Business Profile once additional information becomes available.
Charmed Co. did not respond to our requests.
Important Information
Additional Info
BBB sent our Standard Business Questionnaire to Charmed Co. for their completion and return. Information requested by BBB provides transparency about a company's marketplace practice to consumer inquiries.
Charmed Co. did not respond to BBB's request for information.
Products and Services
This company is an online retailer. BBB Tips for Online Shopping: Know the advertiser.Check bbb.org before you buy to see if the company is Accredited and maintains a good BBB Rating. Some of the best deals are only available online but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate online retailer. If the site is missing contact information, that is a red flag. Shop with a credit card.In case of a fraudulent transaction or instances where products are not received, a credit card provides additional protection. It's easier to dispute charges that you didn't approve or receive. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card. Check a site's security settings.If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page. Be a savvy shopper.When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy. Protect personal information.Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam. Think before your click.Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype. Beware of too-good-to-be-true deals.Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs or your purchase may sign you up for a monthly charge. Look for and read the fine print. Beware of phishing.Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click! Keep documentation of your order.Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records. Keep a clean machine.Install a firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
Reason for Rating - Factors Lowered
Failure to respond to 8 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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