Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
According to information in BBB files, this company has a pattern of complaint alleging possible tech support scams.
Specifically, complaints allege that consumers believe they are speaking with a representative from MacAfee when they are actually speaking to Zauba Corp.
On July 18, 2019, BBB contacted the business to seek their voluntary cooperation in eliminating the pattern of complaint and requesting them to respond to unanswered complaints.
Zauba Corp did not respond to BBB's request.
Investigations
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
An investigation was done on Zauba Corp after BBB received a submission in BBB's Scam Tracker. After a review of complaints on file, it was determined that a pattern of complaint existed and that several complaints were unanswered.
BBB requested the voluntary cooperation of Zauba Corp in providing ways they would eliminate any pattern of complaint and to respond to all unanswered complaints.
Zauba Corp did not respond to BBB's request.
So that BBB could provide the most accurate and transparent information to consumer inquiries on this firm, we sent our Standard Business Questionnaire for their completion and return.
We also requested copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.
Zauba Corp did not respond to BBB's request for information.
BBB was not able to determine the physical address for this firm. We have an address listed in Athens, Georgia but on the company's website, it states they are based in India. Their domain registration indicates they could be operating from the United Kingdom. BBB requested the accurate address for this company.
Zauba Corp did not respond to BBB's request.
Important Information
Additional Info
Based on a review of this company's domain listing, it appears they are registered in the United Kingdom.
On their website they list an address in India.
Additional Info
BBB Tip: Tech Support Scams:
A tech support rep calls you at home and offers to fix a computer bug that you haven't even noticed, or a popup warning appears on your screen instructing you to dial a number for help.
In this con, scammers pose as tech support employees of well-known computer companies and hassle victims into paying for their "support."
Note: All consumers should do an Internet search to get the actual customer support or tech support number for any company that is offering tech support. This helps to ensure you are dealing with the actual company.
How the Scam Works:
You get a telephone call or a popup on your computer screen from someone claiming to be with tech support from a well-known software company. Microsoft, Comcast, Norton and Dell are all popular choices. Often the scammer will create a sense of urgency--the computer is sending error messages, they've detected a virus, or your computer is about to crash and you'll lose all your data!
You are told only a tech support employee can fix the problem, and you're asked to allow access to your machine. Once access is granted, the caller will often run a "scan" and claim your computer is infected with viruses. The scammer then offers to fix the problem...for a fee.
That may not be the end of the scam. If you allow remote access, malware may be installed on your machine. Malware often scans files in search of personal information, which scammers can use to commit identity theft.
Tips to spot this scam:
Never give control of your computer to a third party unless you know it is the representative of a computer support team you contacted.
Legitimate tech support companies don't call out of the blue. A popular way for thieves to get in touch with victims is through cold calls. The callers often claim to be from a tech company. But remember that scammers can spoof official looking phone numbers, so don't trust your Caller ID.
Look out for warning screens: Nearly half of tech support scams begin with an alert on the victim's computer screen. This pop up will have a phone number to call for help. Instead of calling, shutdown your computer and restart it.
Be wary of sponsored links. When you search online for tech support, look out for sponsored ads at the top of the results list. Many of these links lead to businesses that scam consumers.
Don't click on links in unfamiliar emails. Scammers also use email to reach victims. These messages point consumers to scam websites that launch pop-ups with the fake warnings and phone numbers.
If you are a victim of a tech support scam:
Contact your bank immediately.
Take your computer to a trusted local business and have it checked out.
Remove any software that authorized remote access to your computer.
Change the passwords you use to access your bank and other sensitive sites.
File a report with BBB Scam Tracker's at bbb.org/scamtracker and with law enforcement authorities, such as the FTC
Reason for Rating - Factors Lowered
Failure to respond to 4 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
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