Industrial Recycling
Discount Waste & Recycling, Inc.Find BBB Accredited Businesses in Industrial Recycling.
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This business has 1 alert.
Alert
BBB has received several complaints in our standard 36 month reporting period from consumers regarding the services and billing practices of Discount Waste & Recycling, Inc. In the complaints received, consumers allege that after paying for the company services, the company failed to deliver the promised dumpsters. Complainants also allege that when they contacted the company hours after proposed delivery time, the company's response was that they had tried to deliver the dumpster, but it was not accessible. Consumers state when they request a refund, the business states that they have refunded everything minus the trip fee of $195. Some consumers also state that they have not received the promised refund. Consumers have also stated that a when they contracted with another company, they were provided the same size dumpster and it was accessible for the other company to deliver. BBB contacted Discount Waste & Recycling, Inc. and asked them to address the pattern of complaints. In response the company stated, in part, that they "send a clear agreement and a detailed list of instructions via email listing the limitations and requirements for delivery." And that government regulations often prevent them from leaving the dumpster as it would be located, if only partially, on public property. The company further stated that the trip charge is the result of hard costs associated with the attempted delivery. The company has indicated that under some circumstances, they may discount this fee.
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