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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          New Remotes Inc

          View full profile
          Location of This Business
          12914 Dupont Cir, Tampa, FL 33626-3009
          BBB File Opened:
          7/16/2004
          Years in Business:
          37
          Business Started:
          1/1/1987
          Business Incorporated:
          1/1/1987 in FL, USA
          Type of Entity:
          Corporation
          Alternate Business Name
          • Mr Remote
          • Electronic Adventure
          • NRI
          • Command In Hand, Inc.
          • NOSO Control, LLC.
          • North Of 7.5, LLC.
          • Remote Hound
          Contact Information

          Principal

          • Mr. Michael Monsky, President

          Other Contacts

          • Mr. Charlie Waters
          Additional Contact Information

          Fax Numbers

          • (813) 925-8776
            Other Fax

          Phone Numbers

          Website Addresses

          Alert

          See What BBB Reports On

          Pattern of Complaints

          BBB has received a pattern of complaints concerning product issues and alleged false advertising. Consumers allege that they are not receiving what they ordered online. Business claims to provide remote controls original to the television, but are shipping different remotes.

          In January 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

          The business has multiple websites that are active at this time that lead back to the same warehouse address in Tampa.
          www.electroniadventure.us
          www.cleanremote.com
          www.mrremotecontrols.com
          www.mr-remote.com

          On 2/4/20, BBB received the business response below:

          Thank you for taking the time to send us a letter this week regarding our company' profile with the Better Business Bureau. New Remotes, Inc. has been in business for over 20 years and has assisted hundreds of thousand unique customers across the continental US and Canada with their remote control needs.

          Annually, our company processes over l00K orders and our customers rely on us to provide the
          appropriate parts for their home electronics. Today's technology has allowed us to process orders,communicate and ship product all over the United States and Canada. Every day we receive emails from customers thanking us for our "exemplary product and service' and will often times return back to our company for future purchases. This makes us proud as we work diligently every day in every department
          to provide the best service possible. With that being said there are times mistakes happen. We are hunman. Technology isn't perfect which unfortunately will result in an unhappy purchase experience and a poor/negative review.

          While we strive for 100% customer satisfaction, according to the BBB statistics received, we have a .000 15 negative/error rate and our customer satisfaction rating is over 99%. With the volume of business we do as a company. we simply cannot be error free. We have however proven to make every attempt:above and beyond our normal policies, to resolve all customer complaints and issues in a very timely manner. On a few occasions we have even offered full refunds to offset inconveniences without hesitation or requests for returned merchandise.

          As stated on our website we are always available Monday-Friday 9am-5pm EST on our toll free number
          which is listed on our website.

          Sincerely


          Michael Monsky
          President
          New Remotes Inc

          Contact Information

          12914 Dupont Cir

          Tampa, FL 33626-3009

          Get Directions
          (800) 827-2546

          Accreditation

          This business is not BBB Accredited

          Years in Business: 37

          BBB Rating

          C

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.