Student Loan Services
US Student Loan Center, LLCFind BBB Accredited Businesses in Student Loan Services.
Information and Alerts
Important Information
Additional Info
BBB has received a pattern of complaints from consumers alleging issues with the company's sales practices.
In November 2016, BBB contacted US Student Loan Center, Inc. requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
In January 2017 US Student Loan Center stated:
In the past has used Fed Loans to submit application for student loan consolidation. It has been their practice to advise students to cancel our services, demand a refund and then make a BBB complaint. We fought this every single day of our business.
In July of 2016 we stopped having applications submitted to Fed Loans and started sending to Great Lakes and Nelnet. Both companies have been great to work with and have been a welcome change. We delayed this move for so long as Fed Loans has a great loan forgiveness tracking system. In hindsight we should have made this change much sooner. The most recent complaints over the last few months are all carry over from Fed Loan servicing. Our belief is that as the months go by our level of complaints will significantly be reduced.
The business requests and BBB recommends that if you have any complaints or concerns, please contact the business directly at 877-433-7501 to resolve any issues prior to contacting BBB.
Additional Info
Herschel G. Bentley, CEO / President of US Student Loan Center, Inc, Herschel N. Bentley, CEO are also the CEO and Direcotr of National Credit Federation and US Center for Debit Relief, Inc. A separate BBB Business Review for this business is available.
http://www.bbb.org/west-florida/business-reviews/credit-repair-service-monitored/national-credit-federation-in-tampa-fl-90053637?language=1
http://www.bbb.org/west-florida/business-reviews/debt-relief-services/us-center-for-debit-relief-in-tampa-fl-90215798?language=1
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