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          Business Profile

          Online Retailer

          ViralPow

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • 152 complaints filed against business
          • Failure to respond to 12 complaints filed against business.
          • 56 complaints filed against business that were not resolved.
          • Business has failed to resolve underlying cause(s) of a pattern of complaints.
          • BBB concerns with the business's practices.

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          ViralPow currently has 9 pending complaints. This is in addition to the number of closed complaints provided in this BBB Profile.

          The business has received a pattern of complaints concerning non-delivery of face masks to protect against COVID-19. Consumers are not receiving products they order from this businesses website.

          Important Information

          Reason for Rating - Factors Lowered

          152 complaints filed against business

          Reason for Rating - Factors Lowered

          Failure to respond to 12 complaints filed against business.

          Reason for Rating - Factors Lowered

          56 complaints filed against business that were not resolved.

          Reason for Rating - Factors Lowered

          Business has failed to resolve underlying cause(s) of a pattern of complaints.

          Reason for Rating - Factors Lowered

          BBB concerns with the business's practices.

          Refund and Exchange Policy

          We offer a money back guarantee on items for up to 30 days. Exclusions apply to items such as creams, lotions, or any other liquid or perishable items. Please contact support@viralpow.com for more information on your refund request.

          Payment Method(s)

          American Express, Credit Card, Visa

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