Information and Alerts
Alert Details
This business has 3 alerts.
Pattern of Complaints 1
BBB has received 9 complaints about Coronavirus masks. Consumers have ordered these masks through the business website or via Instagram and have not received after purchasing.
BBB has received a pattern of complaints concerning non delivery of products. Consumers report that they are not receiving items they have purchased online from this company and the business has not been responding to requests for refunds.
The business website www.lexurynyc.com was created on 6/26/2018 and last updated 8/03/2019 and has an anonymous ownership.
The business also has the following websites:
www.lexxsupply.com (this website was created on 1/29/2020)
www.turbo-supply.com (this website was created on 3/22/2020)
www.myfabulux.com (this website was created on 7/18/2019)
www.seasonsupplyy.com (this website was created on 11/20/2020)
In April, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date BBB has not received a response from the business.
Pattern of Complaints 2
BBB has received a pattern of complaints concerning non delivery of products. Consumers report that they are not receiving items they have purchased online from this company and the business has not been responding to requests for refunds.
The business website, www.seasonsupplyy.com, was created 11/20/2020 and has no identifiable ownership information.
The business also has had the following websites:
www.lexxsupply.com (this website was created on 1/29/2020) currently inactive
Consumers report this business advertises on Instagram as "MyFab".
www.turbo-supply.com (this website was created on 3/22/2020) currently inactive
www.myfabulux.com (this website was created on 7/18/2019) currently inactive
In April 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date BBB has not received a response from the business.
The email address the business is using is the same as another company called lexurynyc.com who also has over 40 complaints involving non delivery of products purchased online.
The mailing address the business is using is the same as another company called Pozzi Vibes; a single family home in a residential area.
The toll free phone number also goes to another company called Iconic Finds; which is also using the same email address.
The IP address location from the business response to the complaint is Barranquilla, Columbia, South America.
Business Alert
Consumers are reporting this business is advertising anti-virus masks and filters on Instagram. Consumers have ordered and paid for merchandise and it was never received.
The business has posted a Return Policy on their website:
Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@ecomgoats.com.
The business website www.lexurynyc.com was created on 6/26/2018.
The IP address location from the business response to the complaint is Barranquilla, Columbia, South America.
Consumers report this business advertises on Instagram as "MyFab".
BBB has had mail returned from this business.
The business also has the following websites:
www.lexxsupply.com (this website was created on 1/29/2020)
www.turbo-supply.com (this website was created on 3/22/2020)
www.myfabulux.com (this website was created on 7/18/2019)
www.seasonsupplyy.com (this website was created on 11/20/2020)
Important Information
Customer Complaint
BBB has received a complaint concerning non delivery of products. Consumer reports that they are not receiving items they have purchased online from this company.
The business website was created 11/20/2020 and has no identifiable ownership information.
The email address the business is using is the same as another company called lexurynyc.com who also has over 40 complaints involving non delivery of products purchased online.
The mailing address the business is using is the same as another company called Pozzi Vibes; single family home in residential area.
The toll free phone number also goes to another company called Iconic Finds; which is also using the same email address.
The IP address location from the business response to the complaint is Barranquilla, Columbia, South America.
Reason for Rating - Factors Lowered
92 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 35 complaints filed against business.
Reason for Rating - Factors Lowered
9 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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