Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Katie Couric, Tom Hanks, Blake Shelton, Michael Strahan, Dr. Sanjay Gupta, Phil Mickelson, Ree Drummond, Joyce Meyer and Mayim Bialik. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In December 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Important Information
Additional Info
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in December 2021 about the pattern of complaints, but have not received a response at this time.
Customer Complaint
BBB recieved the following Scam Tracker submission(s):
- Created December 9, 2021:
"https://www.bainbridgereview.com/national-marketplace/fun-drops-cbd-gummies-review-scam-or-legit-worth-buying/ found this site, but has no contact . I purchased this product after a Facebook add with MICHAEL STRAHAN from good morning america and Jay Monihan promoting and describing this product fundrop CBD extracted from the hemp plant that can cure joint pain and ailments . i was initially informed that the product was a high discount at around 39.99 $ and as i proceded to pay it jump up the value to 199.99 and it was to late purchased was done Nov 27 around 8:30 am ... i did get the product 12 /06 /2021 and realized i did not want this . i managed to save a sreen shot made by my phone . and called this number 914 580 9398 a female with a bad English accent . gave me this address to return product for a refund , with a RMA (retun merchandize authorize ) using my last name and zip code and email ( non existing or web support@fundropbrand.com , and return address is the same it came to my house. P.O. Box 5847 Tampa FL 33675"
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