Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB has received a pattern of complaints against LashesByLauren concerning non-delivery of products ordered and paid for in advance. Specifically, customers are stating that they paid for an order, and 1-2 months later have not received it.
Consumer report this business advertises through Instagram.
The business website www.lashesbylaurend.com. was created on 2018-01-24. Effective June 2021 the website is currently inactive.
In February 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date BBB has not received a response from the business.
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating.
Reason for Rating - Factors Lowered
63 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 47 complaints filed against business.
Reason for Rating - Factors Lowered
5 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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