Fulfillment Services
Full Stack Fulfillment LLCFind BBB Accredited Businesses in Fulfillment Services.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In November 2021, BBB contacted Full Stack Fulfillment LLC about its business practices, as BBB had received complaint activity involving products using addresses owned, operated, and/or affiliated with the business. According to information in BBB files, these products have had their orders fulfilled and shipped by Full Stack Fulfillment LLC. Complaint activity and advertising practices are consistent across most of the product lines. BBB files indicate that the product lines have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. In reviewing the advertising practices of the product lines, BBB has determined that the advertising used for most products makes no disclosure or has inadequate disclosure that customers are signing up for a continuity program. Also, many product lines have used fake celebrity endorsements of the products in the advertising (a list of celebrities used in conjunction with such advertising is provided later in this BBB profile). BBB's experience is that a product line is marketed for a period of time until it generates significant complaint activity, at which time that product line is discontinued. BBB has requested that the business provide a list of the business names, contact information, and owners, however the business has not replied. BBB's rating for Full Stack Fulfillment LLC reflects BBB's concerns with the business's practices. According to information in BBB files, Full Stack Fulfillment LLC appears to be a hub for problematic online sellers to conduct business. The Fulfillment Lab has knowledge that it has, as customers, many online sellers that are using deceptive practices to enroll consumers into continuity programs. Full Stack Fulfillment LLC chooses to continue to do business with these customers, profiting off of their financial successes that are born from these deceptive practices.
Important Information
Additional Info
In November 2021, BBB contacted Full Stack Fulfillment LLC about its business practices, as BBB had received complaint activity involving products using addresses owned, operated, and/or affiliated with the business.
According to information in BBB files, these products have had their orders fulfilled and shipped by Full Stack Fulfillment LLC. Complaint activity and advertising practices are consistent across most of the product lines. BBB files indicate that the product lines have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
In reviewing the advertising practices of the product lines, BBB has determined that the advertising used for most products makes no disclosure or has inadequate disclosure that customers are signing up for a continuity program. Also, many product lines have used fake celebrity endorsements of the products in the advertising (a list of celebrities used in conjunction with such advertising is provided later in this BBB profile). BBB's experience is that a product line is marketed for a period of time until it generates significant complaint activity, at which time that product line is discontinued.
BBB has requested that the business provide a list of the business names, contact information, and owners, however the business has not replied.
BBB's rating for Full Stack Fulfillment LLC reflects BBB's concerns with the business's practices. According to information in BBB files, Full Stack Fulfillment LLC appears to be a hub for problematic online sellers to conduct business. The business has knowledge that it has, as customers, many online sellers that are using deceptive practices to enroll consumers into continuity programs. Full Stack Fulfillment LLC chooses to continue to do business with these customers, profiting off of their financial successes that are born from these deceptive practices.
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