Vending Machines
Hot Beverage CompanyFind BBB Accredited Businesses in Vending Machines.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In September 2018, it came to BBB's attention that Hot Beverage Company has received a pattern of consumer complaints concerning Advertising and Contract issues.
Specifically, consumer complaints allege they are promised franchise locations in guaranteed high traffic areas, and that technicians will be sent out to set up and service issues with the machines.
After paying, consumers have found: they have not received the promised franchise location or the franchise location received is not in a high traffic area, and that they have not received the promised technical service for the machines.
BBB has contacted the company in efforts to understand their position on the matter.
The business replied, stating they have
noticed the complaints are coming from the location end of the business, and are working to prevent future issues from happening.
Important Information
Reason for Rating - Factors Lowered
Failure to respond to 2 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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