Information and Alerts

Alert 1

Mr. Jaan Jurgens, Manager of My Sleep Apnea, LLC is also CEO of Neptune Medical and Surgical Supply, Inc. (NY) and Authorised Member of Royce Medical Supply, Inc (FORT LAUDERDALE,FL)

A separate report for each business may be found below:

https://www.bbb.org/us/ny/brooklyn/profile/durable-medical-equipment/neptune-medical-and-surgical-supply-inc-0121-87169055

https://www.bbb.org/us/fl/fort-lauderdale/profile/medical-supplies/royce-medical-supply-inc-0633-92034883

Alert 2

On 3/8/2024, BBB of West Florida issued a warning about a Florida business which charges Medicare for unordered catheters

According to company appears to be part of a Medicare fraud scheme. Consumers have told the Better Business Bureau that an alleged medical supply company, My Sleep Apnea LLC., charges large sums of money to their Medicare accounts for catheters they never ordered. My Sleep Apnea LLC. currently has an F rating with the BBB®.

My Sleep Apnea LLC. is a company that claims to be based in Naple, Florida and, according to their state corporate registration, they began operating in January 2012. The corporate registration record shows a change of ownership through an agent in June 2023. My Sleep Apnea LLC. first came to BBB’s attention in January of 2024 when several consumers filed reports on BBB Scam Tracker SM.

So far, several consumers have filed complaints with BBB alleging that the company has charged their Medicare account for medical supplies they did not order and do not need. The company has never responded to BBB’s many attempts to reach out to resolve the concerns. BBB is continuing to investigate My Sleep Apnea LLC and the implications of this suspected Medicare scheme.

As of 3/8/2024, BBB has exhausted all forms of written contact to this business. Postal mail communications have been returned by USPS, and an email address could not be located. It is unclear whether the company is currently in operation. Consumers with outstanding concerns regarding My Sleep Apnea LLC may choose to file a complaint with a consumer protection agency such as the Federal Trade Commission, Attorney General's office, and U.S. Department of Health & Human Services' Office of Inspector General and/or to consult qualified legal counsel.

Consumer Alert: Urinary Catheter Scams
The U.S. Department of Health and Human Services Office of Inspector General (HHS-OIG) is alerting the public about a fraud scheme involving Durable Medical Equipment (DME), specifically urinary catheters.
Scammers are targeting Medicare enrollees through phone calls, internet ads, and text messages with offers of free services, medical equipment, or gift cards upon confirming their personal information and eligibility for specific Medicare services. Often, the enticement for the individual is that they are “qualified” for items “at no cost” or “free.” Once the scammers obtain the enrollee’s personal information, monthly billing to Medicare will begin for medically unnecessary urinary catheters that may or may not actually be sent to the enrollee.

Typically, the scheme begins with a contact from an unscrupulous DME company claiming they work for Medicare or are calling on behalf of Medicare. Their goal is to obtain the enrollee’s Medicare number.
Usually, the DME company will obtain its own authorizing provider, who does not know or have a relationship with the enrollee, to sign an authorization for DME. Occasionally, the DME company may get the enrollee’s provider to sign an authorization for the DME.
HHS-OIG is asking the public to stay alert and report any potentially fraudulent activity along these lines to the HHS-OIG Hotline (1-800-HHS-TIPS). Through tips and complaints, HHS-OIG can document instances of fraud and take the necessary steps to protect enrollees and Federal health care programs like Medicare.
Protect Yourself
If you receive a call from someone offering you free urinary catheters or other Durable Medical Equipment and services that will be billed to Medicare, hang up immediately.
Be suspicious of anyone who offers you free medical equipment and then requests your Medicare number. If your personal information is compromised, it may be used in other fraud schemes.
If medical equipment is delivered to you, don't accept it unless it was ordered by your physician. Refuse the delivery or return it to the sender. Keep a record of the sender's name and the date you returned the items.
Review any Explanation of Benefits documents you receive. Scan for any supplies you did not order.
Medicare enrollees should be cautious of unsolicited requests for Medicare numbers. No one other than your provider’s office should ever request your Medicare information. There is no other circumstance when it is appropriate or safe to provide it.
If you suspect Medicare fraud, report it immediately online or call the HHS-OIG Hotline at 1-800-HHS-TIPS (1-800-447-8477).

Consumers are urged to check their Medicare statements carefully and report any fraudulent orders or suspicious charges to Medicare.gov (click on “Basics” and then “Report Fraud”).