Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files contain a pattern of complaints from consumers which allege issues with delivery and customer service. Specifically, consumers allege medications not received. Other consumers allege poor customer service and difficulty contacting the business.
On April 18, 2023,, BBB sent correspondence to MD Exam LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
On May 5, 2023, MD Exam responded to BBB with the following:
MD Exam is committed to providing our patients with the products and services they are subscribing to.
We hired and are onboarding additional doctors to help with our patient load
We have added additional pharmacies to help reduce processing times
We are working to upgrade our patient portal to provide our patients with more insight into their orders
We are working on creating a dedicated patient success team, which will create a more personalized
patient experience
On September 8, 2023, BBB reviewed the company’s recent complaints and found the pattern still continues.
On July 26th 2024 BBB reviewed it most recent complaints and determined the Pattern continues.
BBB will continue to monitor and update the company's report as needed.
Service Area
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