Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files contain a pattern of complaints from consumers that allege delivery issues. Specifically, consumers allege their items sent in for repair have not been returned by the promised date.
On August 19, 2022, BBB sent correspondence to The Cobblers requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints. As of September 30, 2022, The Cobblers has not provided BBB with a response and BBB determined that the pattern of complaints continued.
On October 2, 2023, BBB reviewed the company’s recent complaints and found the pattern still continues.
On July 19th 2024 BBB reviewed its most recent complaints and determined that the pattern continues.
BBB will continue to monitor and update the company's report as needed.
Alert
On August 19, 2022, BBB
completed an investigation into this business. The investigation determined:
BBB files contain a pattern
of complaints from consumers that allege delivery issues. Specifically,
consumers allege their items sent in for repair have not been returned by the promised
date.
On August 19, 2022, BBB sent
correspondence to The Cobblers requesting their voluntary cooperation in
providing steps it will implement to eliminate the pattern of customer
complaints. As of September 30, 2022, The Cobblers has not responded.
BBB will continue to monitor and update the company's report as needed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.