Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Our files contain a pattern of generally from consumers that allege Jubilee DVDs, LLC fails to deliver items purchased. Consumers further allege difficulties when trying to obtain a refund for items purchased but not delivered.
The company responds to some of these generally by informing consumers their items have been mailed out. However our files indicate that most of the generally close without a response from Jubilee DVDs LLC
On October 14, 2014 BBB sent correspondence to Jubilee DVDs LLC requesting their voluntary cooperation in resolving generally on file with BBB and providing steps it will implement to eliminate the pattern of customer generally.
On October 16th 2019 BBB reviewed its most generally and determined the pattern described above still exists. BBB will continue to monitor the generally on file for Jubilee DVDs LLC and update the review as needed.
Important Information
Reason for Rating - Factors Lowered
125 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 55 complaints filed against business.
Reason for Rating - Factors Lowered
14 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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