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          Business Profile

          Custom Logo Apparel

          Piper and Ivy

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Custom Logo Apparel.

          Information and Alerts

          BBB RatingB

          Reasons for rating

          • 14 complaint(s) filed against business

          Important Information

          Customer Complaint

          Since October 2021 2021, BBB started receiving a pattern of complaints filed against Piper and Ivy concerning non-delivery issues.

          BBB contacted the business in January 2022 to obtain their position.

          The business replied:
          "The reason behind the non-delivery complaints is two-fold. First of all, we had major supplier issues during 2021. The tee shirt supply chain was hit hard as a result of the logistics and shipping backups around the world. This added weeks of lead time to our original estimates. Our supplier also had issues finding consistent labor so fulfill our tee shirt demand. Secondly, USPS struggled with losing a large number of packages. We have had several discussions with our drop off location and have figured out with problem with consistent shipping manifests and a reserved drop off location.
          All customers were kept up to date with multiple update emails letting them know about delays and given new shipping estimates.
          We brought on an additional supplier in December 2021 with virtually unlimited production capacity as well as bolstering our internal shipping staff and operations. We are fully caught up on shipping, well inside our advertised shipping windows and have been for several months."

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