Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
A review of complaints by BBB indicate a pattern of complaints. Specifically, consumers allege that they are unable to reach customer service in a timely manner to cancel orders, these consumers are not receiving refunds. Consumers also allege that they attempt to place an order for a product being offered at a special rate for as low as $39 dollars and their credit cards are being charged for $199. Once costumers are made aware of this and try to cancel, they are being told it is too late, and are told to send products back and they will receive a refund and the refund is never processed.
On October 28, 2021 BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has not responded.
Important Information
Reason for Rating - Factors Lowered
79 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 62 complaints filed against business.
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