Student Loan Services
Financial Enhancement Services Inc.Find BBB Accredited Businesses in Student Loan Services.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning sales and service issues; specifically, services (student loan consolidation and forgiveness) are not provided and refunds are not issued. In April 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business responded with the following.
“…we
contracted a couple of international affiliates to assist us with our
customers. Unfortunately, they did not abide by several of the main clauses
listed in our agreement. They either altered, ignored/ disregarded and did not
always uphold our agreement.
We underwent
a series of very deep internal audits.
Our team has been working
extremely hard on communicating with every client and ensuring the quality and
transparency of our services being provided and handling any and every case
accordingly.”
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