Information and Alerts
Alert Details
This business has 3 alerts.
Alert 1
BBB has received a pattern of consumer complaint activity concerning advertising or Service Issues.
Specifically, consumers allege that they are told they will not receive the paid for certification for 30 days. In some cases, consumers further allege the "approval letters" generated from the company were denied by the housing and travel authorities that require such letters.
In December 2024, BBB has reached out to the company requesting information as to why the business believes the customers are filing the complaints and what actions the business has taken to help eliminate the causes of complaints. As of this date, the business has not replied to this request.
Alert 2
In December 2024, BBB asked the business to substantiate claims made on their website.
The business will claim their certification is accepted by major airlines and publicly marketed housing, however some airlines require authorization forms to be filled out in advance by licensed health professionals, while housing is subject to reasonable requests for evaluation.
BBB asked the business to substantiate the following claims:
A. "Therapist Review
One of over 300 licensed health professionals in 50 states will assess your information and qualification and may choose to follow up before issuing an ESA letter."
B. "Congratulations!
Your ESA doctor will send you a Certified ESA Letter TODAY that is valid on all airlines, all publicly marketed housing and in all 50 states."
C. "Accepted by American Airlines, United, Spirit, Southwest, Jet Blue, Frontier, Delta, Alaska Air, rental properties, apartments and all publicly marketed housing."
As of this date, the business has not replied to this request.
Alert 3
In December 2024, BBB contacted the business to request substantiation of the license for the advertised medical professionals per their website claims.
As of this date, the business has not replied to this request.
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