Business ProfileforAMS Management Service Corp

In March 2019, BBB contacted the business regarding testimonials shown on the business website at www.amscorp.org.

BBB Code of Advertising indicates:
Testimonials and Endorsements
In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:
It is not genuine and does not actually represent the current opinion of the endorser;
The actual wording of the testimonial or endorsement has been altered in such a way as to change its overall meaning and impact;
It contains representations or statements which would be misleading if made directly by the advertiser;
While literally true, it creates deceptive implications;
The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;
It is not clearly stated that the endorser, associated with some well-known and highly-regarded institution, is speaking only in a personal capacity, and not on behalf of such an institution, if such be the fact;
The advertising makes broad claims as to the endorsements or approval by indefinitely large or vague groups, for example, "the homeowners of America," "the doctors of America;"
The endorser has a financial interest in the company whose product or service is endorsed and this is not made known in the advertisement;
An expert endorser does not possess the qualifications that give the endorser the expertise represented in the advertisement;
The advertiser represents, directly or by implication, that the endorser is an "actual consumer" when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;
A consumer's experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be;
Endorsements placed by advertisers in online blogs or on other third-party websites do not clearly and conspicuously disclose the connection to the advertiser and comply with each of the provisions in this Code; and
Advertisers compensate consumers for leaving feedback on third-party online blogs or websites but fail to ensure that consumers disclose such facts on those blogs or websites.
In the U.S., advertisers should consult the Federal Trade Commission Guides on Testimonials and Endorsements for detailed guidance. In Canada, advertisers should review the Competition Bureau's publication on Untrue, Misleading or Unauthorized Use of Tests and Testimonials for specific guidance.

BBB advertising concerns also included Money-Back Guarantee Seal and "Guaranteed Exit Opportunity"

BBB Code of Advertising indicates:
Warranties or Guarantees
When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.

Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

BBB advertising concerns also included:
"SEASONED PROS
OUR CONSULTANTS HAVE BEEN EVERYWHERE - CALIFORNIA TO FLORIDA"

"The ONLY licensed and bonded timeshare cancellation company!!"

"Safely Exit Your Timeshare
We appreciate you taking the time to consider us to assist you. Not only do we know we can help you, we guarantee it! We actually take full responsibility for your property day one!! We can also assist you in getting your money back from other companies. Our goal is to prove to you we are a company of integrity, unlike other companies in the timeshare industry. Many timeshare owners feel stuck because the companies they have worked with in the past have taken advantage of them. I want you to feel confident in the fact; AMS does not operate in this way. Our company was founded on several principals: honesty, integrity and communication. We are your ally and are here to free you from your contract with your timeshare. AMS has found an avenue in which to dispose of your timeshare property that has been successful for hundreds of previous clients."

BBB Code of Advertising indicates:
Basic Principles of the Code
The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

To date the business responded but did not update the website nor provide further information.