Medical Equipment
On Point Medical Alliance, LLCFind BBB Accredited Businesses in Medical Equipment.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In March 2024, BBB received a new pending complaint for On Point Medical Alliance, LLC. The consumer complaint alleged they received an unauthorized shipment of medical supplies. BBB called the phone number provided (941) 739-0040 to notify the business of the consumer complaint, however the number goes to an answering service representative. BBB left a message with the answering service, requesting a call back.
Important Information
Additional Info
In May 2022, BBB received consumer complaint activity concerning unauthorized billing issues.
Specifically, BBB has received consumer complaint activity that targets senior citizens, alleging they received unauthorized shipments of medical braces that they did not order.
In reviewing the complaint activity, BBB has determined that the sales practices used for most products makes no disclosure or has inadequate disclosure that customers are being sent medical braces.
BBB contacted the business in order to obtain their position on the complaint activity and request substantiation of the license required to offer services per their advertising. To date no reply has been received.
Customer Complaint
BBB received the following Scam Tracker submission(s):
- Created on May 10, 2022:
"I refunded two knee braces and one back brace in the mail that I did not order. When I called the company I was sure that they would send me a postage paid return label, which they did. However, when I asked who the prescribing doctor was who ordered it, I was told she didn't know. I asked who ordered it. She said a XXXXXXXX XXXXXXXXXX (that's me) had ordered it and the number I had called from was my landline, which I NEVER use. I never ordered this and she could not give me any info on the order being placed. She assured me that I would not be charged but I am wondering if somehow they can charge Medicare for it. I have not returned the items yet. I did not like that they claimed I ordered them and that they couldn't find a"paper trail" of the order."
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