Information and Alerts
Alert Details
This business has 1 alert.
Additional Information
BBB files contain a pattern of generally from consumers that allege that they placed an order with Military Hippie and have not received items. Consumers also allege that they have reached out to gain information regarding package and have been unsuccessful in reaching anyone. Consumers also state that they have returned items and has not received a refund.
On December 5th 2017, BBB sent correspondence to Military Hippie requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally.
On January 10th 2018 Military Hippie provided the following response "We are a brand new company who has had tremendous growth. We went from doing 1K a month to over 1 million in sales per month overnight. We've had growing pains as you can imagine. We do over 500 orders per day, of course we are going to have customer generally given the volume we do. And since BBB search engine shows us first they use this as a forum rather than reach out to customer service & wait patiently for a response. We have since hired more staff in order to eliminate customer generally."
On March 3rd 2020 BBB reviewed its most recent generally and determined that the pattern continue. BBB will continue to monitor and update the company's report as needed.
Important Information
Reason for Rating - Factors Lowered
480 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 287 complaints filed against business.
Reason for Rating - Factors Lowered
9 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Length of time business has taken to respond to complaints.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.