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In May of 2019 Better Business Bureau serving CT (BBB) opened an investigation on the business practices of Kat's CT Handmade after several complaints were received within a short period of time and went unanswered. Specifically, BBB looked into claims that items paid for were not being delivered even after extensive wait times. When consumers have attempted to reach out to the business through social media, most reported being blocked without any refund or delivery of the product. As of June 19th 2019, BBB complaints remain closed with no response from the business.
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