Information and Alerts
Alert Details
This business has 1 alert.
Alert
Information involving Neves Plumbing Service's advertising is included in this BBB Business Profile.
Important Information
Advertising Review
In December 2022, BBB contacted Neves Plumbing Service regarding claims in its advertising.
Its website states "Satisfaction Guarantee." According to the BBB Code of Advertising, when using the term guarantee, the advertiser must clearly and conspicuously include a statement that the complete details can be seen prior to sale. These details must disclose any material limitations on the guarantee. Advertisers should only use 'satisfaction guarantee' in advertising if the seller refunds the full purchase price of the advertised product or service at the consumer's request. BBB requested that the business add the terms of its satisfaction guarantee to its advertising and consider modifying the statement if its policy does not include refunding the full purchase price, but did not receive a response.
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