Property Management
Greystar Property ManagementHeadquarters
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Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On February 17, 2022, Better Business Bureau recognized a pattern of consumer complaints filed against Greystar Property Management regarding repair and service issues. Consumers allege the rooms are not clean and up to standard when arriving. Consumers have also stated they are not receiving their deposits back and are being billed for things that were damaged prior to check in. Additionally, consumers claim Maintenance is not answering calls or providing services when needed and rooms are not being cleaned daily.
On February 17, 2022, BBB reached out to Greystar Property Management for a response. As of October 13, 2022, Greystar Property Management has not responded to BBB.
Ad Review
On January 21, 2022, Better Business Bureau contacted Greystar
Property Management regarding an advertising claim found on its website, https://www.greystar.com.
Specifically, Greystar Property Management claims,
"With a winning strategy and a focus on people, Greystar continues to meet
that need, guided by the Mission of enriching the lives we touch by doing
things the right way. We will be known for excellence in creating value at the
individual property level and will have a performance metric system to keep
ourselves accountable."
According to BBB’s Code of Advertising, advertisements
should be truthful, sincere offers to sell. Advertisers have a responsibility
to have substantiation for all claims made and should be able to provide that
substantiation upon request. All advertising that may mislead or deceive
consumers should be avoided. Claims that relate to tangible qualities and
performance values of a product or service can be used when the advertiser has
substantiation. Claims relating to performance and results should be backed up
by reliable evidence. Claims that relate to tangible qualities and performance
values of a product or service can be used when the advertiser has substantiation.
A formal written request to substantiate these claims has
been emailed and mailed to Greystar Property Management. on January 21, 2022.
As of February 14, 2022, BBB has not received a response from Greystar Property
Management.
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