Customer ReviewsforLumen Technologies

Because Centurylink is the only service in my area I am forced to use them. The reliability of the service is below 1 star. The customer service (when you can get ahold of them) I would rate as fair. You can tell that they have a list of answers to read from for just about every question. The long introduction time to get ahold of some one real is extremely long. The speed well thats another story. A whole Whopping 10mbps. If you like taking a lot of restroom breaks during a streamed movie you would like this service. The Value. to me... I feel I'm being robbed. I have another provider at my work and have 100mbps and the cost is 3/4 of what I am paying for this 10mbps. So over all I would give Century link a 0 if I could but there isn't that option so I gave it a 1 star.

CenturyLink....what a joke you are. We've been trying to have Century set up internet service at our rural property for over 2 months now. At every step we've been assured that everything was a go. I made sure to tell them several times that this is a rural property, there is only a camper on the site, it has electricity but no telephone, etc. We have family down the road who use CenturyLink as well as other neighbors with Century Link. Initially I was asked to wait until they could "build my address into the system." This required a technician to physically drive to the property. I received an email 2 weeks later stating the technician visited the property and the address was now "built into the system." I called to set up installation. This was scheduled at a time my husband would be at the property. The day came for installation and the technician stated he could not install the service because a line had to be dropped from the road. The need to drop a line from the road was NEVER discussed in any of our conversations, even though I made sure to state there was no service, no telephone, no cable, only electricity at the site. This led to numerous other phone calls and web chats with CenturyLink personnel. I was told I would have to pay for the line to be run from the road and this would cost over $700. Because they failed to tell me about this prior to setting up the initial install, I negotiated a reduced price of $300 for the line drop. I was told I had to physically sign a form to get the service work done. I asked about digital forms or even an emailed form I could sign and scan. I was told someone would get back to me. I never heard from anyone about this paperwork. On 11/18/21 I had a lengthy web chat with a representative named ****. He assured me I did NOT need to sign any paperwork, but that the date could be set to drop the line and I could sign the paperwork on that date and pay the fee. I agreed to this. The date set to drop the line and install the internet service was 12/3/21. It's 12/2/21 so I contacted CenturyLink to ask about the status of the line drop. The customer service technician was not able to tell me whether the line had been dropped. She told me I needed to go check it visually to verify. I stated I was not told I needed to be physically present to check the line drop in any of my conversations with CenturyLink, I lived 3-1/2 hours away from the property and I wanted to know who to contact of find out whether the line had been dropped or not. The representative was unable to provide me with any of that information. I asked to speak to her supervisor. The supervisor was equally obtuse about providing this information. After 30 minutes the supervisor suddenly discovered a note in the account stating the line couldn't be dropped because the ground was now frozen. It was 48 degrees today with no snow. The ground is not frozen. After further asking I did finally get a name and phone number of a 3rd party contractor and the construction company that does the work. I called the construction company who stated the ground is frozen. I explained the ground is not frozen. I left a message for the 3rd party contractor and in the meantime spoke with my husband. He ultimately contacted the 3rd party contractor and CenturyLink. CenturyLink encouraged my husband to think about the person I originally spoke with to place the order stating that if the order was cancelled this person would not get their commission. When my husband said, "Are you for real right now?" the person on the phone said he couldn't understand why we wouldn't consider the condition of the salesperson who won't get their commission now. There was no acceptance of responsibility by CenturyLink for the atrocious service we've received. My husband cancelled the order.In the meantime, I called ******** for their home internet service. The equipment will be delivered tomorrow. I'll have 5G home internet which correlates to a speed of up to 120 mbps....faster than CenturyLink.This has been a total waste of time. You're getting 1 star because I can't file this complaint without giving you a star. If it was an option I would give you negative stars.If you are unfortunate enough to work as a sales representative for CenturyLink, run away as fast as your can! This is a lose/lose for you and your potential customers.

CenturyLink customer service in 2021 is horrible. Since August 15, 2021 through today, 12/2/21, my landline telephone service has been dead more than it's worked. When I attempt to generate a repair ticket, online or otherwise, I'm expected to wait and wait, reexplain my outage over and over, to multiple agents, only to be dropped or disconnected. What part of, "No Dial Tone" do they not get? The only efficiency I see with CenturyLink is their ability to **** customers for services that they may or may not deliver. My only hope is that Starlink rolls out soon so I can once and for all say goodbye to Lumen/CenturyLink.

CenturyLink charged my bank account for not returning the router, even though they had it. When I called to question the charge they informed me that they did have the device and that it was a mistake on their part. They would be happy to get me a refund check in the mail in 1-2 months. I of course wanted it returned faster and when I spoke with a supervisor, they informed me that all he could do was to tell me to call my bank and report the charge as fraudulent. So beyond frustrating that I have to take my time to remedy their error.

This company should be so ashamed of itself. My mom is 88 years old and got internet/phone service through them. She was on a limited fixed income and decided this was just too expensive for her. We cancelled the service on 11/2/2021 and were told she had ended service at the end of the billing cycle and she would receive NO further bills and that there was nothing further we needed to do other than to return the router (which we did).The next month they auto-drafted $111.43 from her account causing her to be overdrawn and her bank to charge her overdraft fees! A week later they have still not refunded the money and have zero intentions of helping with the overdraft fees nor will they send an email or letter that we can take to the bank letting them know this overdraft occurred at no fault of her own. Shameful to do to the elderly...we've spent at a minimum of 5 hours on the phone trying to get this refunded to her and are now fighting it through her local bank. PATHETIC. If I could have given them a 0 STAR I would have.

We have been with CenturyLink since the end of 2019. They were the only ones in the area we could use for wired internet. We decided to do the internet and DIRECTV bundle. When we ordered service we asked for them to install which I believe was included for us. When the day came a tech did show up, and informed me he had no service orders to connect my service. Luckily my husband is a network engineer, because the box the wires were connected to was busted and we didn't know. So did our own install, things where good. Than we started having issues almost every month. It's mostly been modem issues which have been replaced a few times now (currently waiting for a new one again now). When covid started my husband had lost his job and we did fall behind a few times. Normally we would pay off the past due, and be able to catch up by the due date. Seems that in the past couple of months they have changed policy or something and now if you fall behind and make a payment they put that payment on your current **** before its even due and allow the past due to sit on your account. Few times now I have called and heard there was a past due of like 35 or so dollars which didn't make sense. I finally spoke to billing and they told us they applying the payments to the front of our **** rather than the end which is causing us to always be behind. This was illegal as far as I was aware a few years ago. Horrible Horrible practice.

Centurylink is charging me for 6Mbps but i am only getting 3Mbps. Ive called many times over the past 2-3 ************* refuse to help me resolve my issue. They just transfer you from one representative to another with absolutely no solution to my problem. I asked for a tech to come to my house to help me with my issue & he never showed up but notified me by email that my issue had been fixed. The issue has not been fixed. Ive filed complaints with the ******* intend to file a lawsuit against them. My ************* who have the same issues also intend to start a petition against them. I expect to get hundreds possibly thousands of signatures to fight this epic lack of customer service. I will also take this to the local news stations if I feel necessary. Ive been dealing with this incompetent company for years now & my ************* demand accountability from them.

We signed up for service with centurylink to begin Oct. 27, 2021. The day came and we had no dial tone so we called and scheduled a tech to come out on Oct. 29, 2021. The tech did not show up. We called scheduled a tech for Nov. 2, 2021. The tech that was scheduled for the 29th showed up with no warning on Nov. 30, 2021. He looked at it said the line to the box had been cut and there was nothing he could do and left. The tech scheduled for the 2nd showed up on the 1st with no warning. At least he put in a temp. line and said he would send out the crew to bury the line. An unscheduled tech showed up on the 5th because the tech that was here on the 1st did not submit a sketch of the job to be done. Line was cut by the company doing some work in out alley on the 2nd of Nov. We called they scheduled a repair tech for the 11th of Nov. The tech did not show up. We called they scheduled a tech for the 15th of November, he showed up and finally got line repaired. Tech said he would submit a ticket to find out when our line would be buried. Scheduled for line to be buried on Nov. 22, 2021. No one showed up. We called and scheduled someone to bury our phone line on the 23 no one showed up. Called scheduled a tech to bury the line on the 26th of Nov. He showed up but its not his job to bury the phone line he only does line repairs. You guessed it we called again someone is scheduled to bury the line on the 29th of Nov.