Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around delivery issues, refund issues, customer service issues and product issues. Regarding delivery issues, consumers allege that products were ordered with "3-5 day shipping" and are not delivered until several weeks later or never delivered at all. Similarly, consumers claim that when refunds are promised or owed, they are never received. Consumers also allege that this business does not provide responses to customer service inquiries. Specifically, consumers claim that responses take several weeks or never come at all, particularly when requesting refunds. Lastly, consumers allege that the products are ineffective at removing body hair and some consumers claim the product resulted in damage to the skin when attempting to use the product.
On October 11, 2017, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of October 18, 2017, BBB has had no response.
Alert
BBB issued a consumer warning against this business on January 11, 2018 due to the open pattern of complaints regarding the company and its unresponsiveness both to consumers and to BBB.
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