Information and Alerts
Alert Details
This business has 2 alerts.
Alert
On at least one occasion, BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable.
If you have information that would assist your BBB in developing a report, please speak with a BBB service advisor.
Investigations
The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege being approached to be a "brand ambassador" for Krusaders Fitness, that if they purchased $60 worth of clothing, they would receive free products. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On November 27 and December 12, 2019 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Advertising Review
On November 27, 2019, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website and social media pages to comply with the BBB Code of Advertising. The company advertises "#1 fitness clothing brand in Los Angeles," "We are the #1 Fitness brand in Los Angeles, CA.," and "#1 Fitness clothing brand in LA." The company also advertises "Join the fastest growing fitness clothing brand in the world, all while gaining followers and engagement through their social media."
The BBB Code of Advertising states that, "1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB." "28. Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like "#1 in new car sales in the city," can be proved or disproved."
As of January 3, 2020, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
Reason for Rating - Factors Lowered
129 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 120 complaints filed against business.
Reason for Rating - Factors Lowered
3 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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