Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On October 1, 2020, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, www.hissbox.com. The company advertises Negative Option Plans, Continuity Plans and Automatic Shipments.
The BBB Code of Advertising states, "18.1 Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature. 18.2 Such material terms include: 18.2.1 The existence of the negative option feature; 18.2.2 The cost of the additional goods or services; 18.2.3 How consumers can cancel and avoid future shipments and charges; and 18.2.4 How consumers can return items that they do not want. 18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language. 18.4 Advertisers must not interpret the consumer's silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan."
As of November 9, 2020, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
Important Information
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
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