Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB believes complaints we have received for Budget Inn & Suites contain a pattern of similar allegations. Complainants allege that the rooms are not in habitable conditions. Consumers also report that the staff are rude and do not provide refunds even if the customer does not stay at their facility.
The company has not responded to complaints.
On February 5, 2019 BBB wrote to the business requesting responses to these complaints, an explanation for the pattern of complaint allegations, and a list of steps, if any, the company planned to take to ensure these types of complaints do not continue. As of today's date the company has not responded.
Important Information
Advertising Review
On February 5, 2019, BBB wrote to this business requesting that they modify the advertised amenities on their website: www.hotelstockton.net after BBB received multiple complaints. BBB complainants report that the rooms are advertised with certain amenities but once they arrive the amenities are not provided.
According to the BBB Code of Advertising, advertisements which are untrue or misleading shall not be used.
As of today's date, BBB has not received a response from the company.
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