Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB has processed a number of complaints against Alexander's Furniture and Mattress that contain similar allegations. BBB believes these represent a pattern of complaint allegations, including: allegations that customers receive furniture or appliances that are damaged or defective on delivery; allegations that the company significantly delays the delivery of the customer's order, including weeks long delays and missed delivery appointments; and allegations that communication from the company regarding complaints is lacking.
BBB wrote to the company on October 3 and October 10, 2018 requesting their plans to address the underlying issues leading to these consumer allegations. As of today's date, the company has not responded.
Important Information
Customer Complaint
BBB has processed a number of complaints against Alexander's Furniture and Mattress that contain similar allegations. BBB believes these represent a pattern of complaint allegations, including: allegations that consumers receive furniture or appliances that are damaged or defective on delivery; allegations that the company significantly delays the delivery of the customer's order, including weeks long delays and missed delivery appointments; and allegations that communication from the company regarding complaints is lacking.
BBB wrote to the company on October 3 and October 10, 2018 requesting their plans to address the underlying issues leading to these consumer allegations. As of today's date, the company has not responded.
Reason for Rating - Factors Lowered
17 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 15 complaint(s) filed against business
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Rating Reason
Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
Service Area
- AK
- AL
- AR
- AS
- AZ
- CA
- CO
- CT
- DC
- DE
- FL
- GA
- GU
- HI
- IA
- ID
- IL
- IN
- KS
- KY
- LA
- MA
- MD
- ME
- MI
- MN
- MO
- MS
- MT
- NC
- ND
- NE
- NH
- NJ
- NM
- NV
- NY
- OH
- OK
- OR
- PA
- PR
- RI
- SC
- SD
- TN
- TX
- UT
- VA
- VI
- VT
- WA
- WI
- WV
- WY
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