Mortgage Banker
Nations Mortgage AdvisorsFind BBB Accredited Businesses in Mortgage Banker.
Information and Alerts
Alert Details
This business has 1 alert.
Investigations
According to BBB files, records show that the company has a pattern of complaints concerning consumers alleging being charged multiple upfront fees be enrolled in a mortgage relief program. On March 9 and 23, 2020 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
FTC Guidelines states "It's illegal to charge upfront fees.You can't collect money from a customer unless you deliver - and the customer agrees to - a written offer of mortgage relief from the customer's lender or servicer." To read more about the MARS rule: https://www.ftc.gov/tips-advice/business-center/guidance/mortgage-assistance-relief-services-rule-compliance-guide
Important Information
Reason for Rating - Factors Lowered
14 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 14 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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