Information and Alerts
Alert Details
This business has 1 alert.
Alert
On at least one occasion, BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable.
If you have information that would assist your BBB in developing a report, please speak with a BBB service advisor.
Important Information
Advertising Review
On November 12, 2020, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, www.crbntech.com. The company advertises Comparative Price, Value and Savings Claims. The company also advertises the following Warranty or Guarantee claims:
- "Lifetime warranty on all orders"
- "LIFETIME WARRANTY
Rest easy at night knowing your purchase is completely backed by our lifetime warranty."
- "Lifetime Warranty"
- "The military-grade materials used to forge this unique piece allow us to guarantee every wallet for life. In fact, we're so confident in its quality that in the rare chance it doesn't function properly, just let us know and we'll send a replacement right away -- no questions asked."
- "Backed by our lifetime warranty"
The BBB Code of Advertising states, "BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising1 plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading. 2.1 Advertisers may offer a price reduction or savings by comparing their selling price with: 2.1.1 Their own former selling price; 2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., "selling elsewhere at $_______."); or 2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., "comparable value," "compares with products or services selling at $_____," "equal to products or services selling for $_____"). 2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used. 2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7."
The BBB Code of Advertising also states, "20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime." 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."
As of December 9, 2020, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
Reason for Rating - Factors Lowered
Failure to respond to one complaint filed against business.
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