Furniture Stores
Rooms Express FurnitureFind BBB Accredited Businesses in Furniture Stores.
Information and Alerts
Alert Details
This business has 3 alerts.
Alert
Recently this company changed names from Ashley Furniture Homestore to Rooms Express. According to the Santa Barbara County Clerk Recorder, this business name is registered to the same company (Santa Maria Decor, Inc.) that operated Ashley Furniture Homestore at this same location.
BBB is investigating this matter.
Pattern of Complaints
In April of 2016 the Better Business Bureau (BBB) contacted this company regarding a pattern of complaints. In recent months, complaints consistently contained allegations that furniture that had been purchased had not been delivered on time or as promised. BBB contacted the company about the pattern on multiple occasions but the company did not respond.
Bankruptcy
On 12/07/2015, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 9:15-bk-12405-PC. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court, Central District of CA 1415 State Street Santa Barbara CA 93101 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 07/26/2016
Important Information
Additional Info
One of the principals of this company, Ms. Michelle Miller is also a principal of another company by the name of Ashley Furniture HomeStore in Arroyo Grande. The BBB has a separate report available on that company and it can be viewed by clicking here.
Reason for Rating - Factors Lowered
Failure to respond to 2 complaint(s) filed against business
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Service Area
- VENTURA County, CA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.