Information and Alerts
Alert Details
This business has 1 alert.
Alert
In September, 2024, BBB investigated Vogue Wigs business practices. This investigation was prompted by the nature of consumer complaints and customer reviews received by BBB. Consumers allege in their reports to BBB that the business may sell products that are no longer available or out of stock and fail to issue refunds when requested. Additionally, some consumers also allege that the business may no longer be operational as they fail to respond to consumers' phone and email inquiries.
On September 13, 2024, BBB sent the company a Business Practice Inquiry through email to request the following information:
- The projected timeline for when consumers will be receiving their promised refunds;
-Details on the resolution that will be offered to consumers who have paid but have not received the purchased products or a refund;
-Information on the communication channels available to customers to inquire about the status of their orders and refunds;
-How the business handles situations where orders cannot be fulfilled as initially expected;
How the business verifies the availability of the wigs currently listed on their website;
As of September 23, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with their local attorney general.
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