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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Vevo Hearing

          View full profile
          Location of This Business
          111 N Market St, San Jose, CA 95113-1112
          BBB File Opened:
          6/3/2020
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Business Categories
          Hearing Assistive Devices

          Alerts

          See What BBB Reports On

          Alert

          On at least one occasion, BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable.

          If you have information that would assist your BBB in developing a report, please speak with a BBB service advisor.

          Ad Review

          On June 15, 2020, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://vevohearing.com. The company advertises the following claims:
          - "Voted #1 Hearing Aid of the Year!" and "Award winning"
          - "FDA Compliant"
          - "FLASH SALE (60% OFF TODAY)"
          - "Try it risk free with our 90-day money back guarantee!" and "90 day risk-free money back guarantee"
          - "12 months repairs & replacement warranty"

          BBB challenged these claims based on the following BBB Codes of Advertising:
          1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
          9. Sales - https://www.bbb.org/code-of-advertising#Sales
          20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

          As of July 9, 2020, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

          BBB Investigation Results

          The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On June 30 and July 14, 2020 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

          The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules

          Contact Information

          111 N Market St

          San Jose, CA 95113-1112

          Get Directions

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          NR

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.