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Find a Location

Rex Costume has 1 locations, listed below.

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    Business ProfileforRex Costume

    Costume Accessories

    Current Alerts For This Business

    BBB Investigation Results:
    The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On August 3 and 17, 2021 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules

    Additional business information

    Advertising Review:
    On August 5, 2019, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify or discontinue claims on the company's websites (www.rexcostume.com, www.joydisney.com, and www.no1mascot.com).

    The company advertises the following claims:
    - "RexCostume.com offers its client a wide range of various costumes at the lowest price on the internet."
    - "JoyDisney.com offers its client a wide range of various disney costumes at the lowest price on the internet."
    - "No1Mascot offers its client a wide range of various mascot costumes at the lowest price on the internet."

    The BBB Code of Advertising states that "Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. 12.1 Advertisers must have proper substantiation for all claims prior to dissemination. 12.2 Unqualified underselling claims must be avoided. 12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13."

    As of September 3, 2019, the business has failed to respond to our request for substantiation, modification or discontinuation of the advertised claims.
    See all additional business information

    At-a-glance

    Customer Reviews

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    Customer Complaints

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    Business Details

    Location of This Business
    2816 McKee Rd, San Jose, CA 95132
    BBB File Opened:
    8/5/2019
    Alternate Business Name
    • Joy Disney
    • NO.1 Mascot Costumes
    Additional Contact Information

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