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          Business Profile

          Document Scanning Services

          DocuSign, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Document Scanning Services.

          Information and Alerts

          BBB RatingB

          Reasons for rating

          • 198 complaint(s) filed against business

          Important Information

          Customer Complaint

          DocuSign came to the BBB's attention in April 2013. A review of the company’s complaints was completed in October 2024. Complaints on file state issues with reoccurring membership charges and membership plan allowances.

          BBB highly recommends consumers to review Downgrade or close your DocuSign account and DocuSign plans & pricing FAQ (near the bottom of the page) with special attention to the following:

          - Will my subscription renew automatically?
          - DocuSign plans & pricing FAQ
          - What are ‘Envelopes’ and how do they relate to my service subscription plan?
          - How many Envelopes can I send for signatures each month or year?

          For additional support, please visit Help & Support.


          Service Area

          • San Francisco County, CA

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