Business ProfileforBrilliant Earth, LLC

Completely disappointed. Went here with my partner to pick out two rings and later two wedding bands. When it came time to pick up the rings one of the rings was the wrong shape even when it clearly stated on the invoice what shape it should have been. No quality check before pick up. We sent it back. We were notified that our rings were ready for pick up. Once we inspected our rings we notice there was an unremovable stain on the Moissanite. We informed them we refuse to pay the second part of the payment until our ring was fixed. They sent (so we were told) our rings for inspection. On our 3rd visit, our rings were supposed to be ready for pick up. The stain was still there. Again, no quality check before letting us know they were ready for pick up. Did not offer to change the moissanite they only asked for the rest of the payment. We informed the person in the front that we wished to cancel our order since we were clearly not satisfied. He said he can only put in a ticket but could not give us any documentation stating that we wished to cancel the order. I called 1 (800) to cancel my order. I have yet to receive my refund and according to their records, the order is simply "closed" not canceled. After the misshape they promised us a $150 discount on our wedding bands but on our next visit said there was no way of following that promise.