Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege that the business once after signing a contract and making payment, fails to deliver services. They report a lack of communication, with calls and emails frequently going unanswered. Additionally, customers allege inadequate documentation for their cases, with instances of receiving incorrect case files. On November 28, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On February 7, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by improving their mobile app to provide contact information of the attorney and improving better communication with clients; updating service closure emails to provide detailed services rendered and additional contact information and how to access documentation; improving their response times and adding surveys throughout case journey in order to be more proactive with issues that arise; updating how they handle refund requests. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
Important Information
This business is BBB Accredited.
BBB has determined that Marble Law meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
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