Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On April 3, 2024 BBB challenged the company's advertising that appears on their website at https://www.klassdrycleaners.com// The business website states "Eco-friendly dry cleaning services in St. Helena."
According to the BBB's Code of Advertisement, 36. Environmental Benefit Claims, 36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.” 36.1.2 Advertisers must qualify general claims with specific environmental benefits, 36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable, 36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits, and 36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.
Klass Cleaners was asked to provide substantiation for the eco-friendly claim. To date, the company has not responded to our request.
Service Area
- Saint Helena, CA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.